Customer Service Representative-Temporary

Spherion Staffing is looking to fill a temporary Customer Service Representative role.

The Customer Service Representative is responsible for making outbound calls to customers while ensuring a high level of customer service. Responsibilities include: assisting Health Plan Customers with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information. Additional responsibilities include: maintain accurate documentation of customer contact, communicate effectively with customers, maintain confidentiality, and maintain good working relationships with co-workers. We are looking for candidates who reside in ND, SD, IA, NE, and MN.

Pay $19/hour

Monday-Friday 8:30 am-5 pm

Assignment length: 7-9 months

REMOTE OPPORTUNITY available

Responsibilities:

-Make outbound calls to customers while ensuring a high level of customer service

-Assist customers with with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information

-Maintain accurate documentation

-Perform data cleanup and facilitate access reviews, report results, and escalate issues as appropriate senior staff and management

Required Skills:

-High School Diploma

-Minimum 2 years customer service experience required

-Ability to maintain confidentiality

-Excellent written and verbal communication skills

-Strong computer knowledge, folder structures and Operating system